Shipping Policy

Effective Date: May 9, 2026

Thank you for choosing DOONEY & BOURKE MEXICANA S DE RL DE CV. We are committed to delivering your orders in a timely and secure manner. This Shipping Policy explains our shipping process, costs, timelines, and terms to ensure a transparent shopping experience at www.dooneybourkeshop.com.

1. ORDER PROCESSING TIME

All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Processing time may be extended during high-volume periods, such as major holidays, sales events, or product launches. We appreciate your patience during these times.

2. DOMESTIC AND INTERNATIONAL SHIPPING

We operate from our hub in Mexico and offer shipping services as follows:

  • Domestic Shipping: Within Mexico.
  • International Shipping: We ship to most countries worldwide, including the United States, Canada, Europe, and Asia.

Note: There are some locations we are unable to ship to due to carrier restrictions. If your country is not listed at checkout, please contact us at mistywhisper@dooneybourkeshop.com.

3. SHIPPING RATES AND ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout. We offer several tiers of shipping:

  • Standard Shipping: Estimated delivery in 7–15 business days.
  • Expedited Shipping: Estimated delivery in 3–7 business days (available for select regions).
  • Free Shipping: We may offer free standard shipping on orders exceeding a specific promotional amount (e.g., over $200 USD). This will be automatically applied at checkout if applicable.

Estimated delivery dates are indicative only. While we strive to meet these timelines, DOONEY & BOURKE MEXICANA S DE RL DE CV is not responsible for delays caused by the carrier, customs clearance, or extreme weather conditions.

4. SHIPMENT CONFIRMATION & ORDER TRACKING

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will typically be active within 24–48 hours of dispatch. You can track your package directly on the carrier’s website or through our “Track Order” portal on www.dooneybourkeshop.com.

5. CUSTOMS, DUTIES, AND TAXES

For international orders, please be aware that:

  • DOONEY & BOURKE MEXICANA S DE RL DE CV is not responsible for any customs and taxes applied to your order.
  • All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the sole responsibility of the customer.
  • If a package is returned to us because the customer refused to pay local customs duties/taxes, the customer will be responsible for the original shipping costs and any return fees incurred.

6. DELIVERY ADDRESS & P.O. BOXES

  • Accuracy: It is the customer’s responsibility to provide a correct and complete shipping address. We are not liable for orders delivered to an incorrect address provided by the buyer.
  • P.O. Boxes: Many of our express carriers (like DHL or FedEx) cannot deliver to P.O. Boxes. We recommend providing a physical residential or business address to ensure successful delivery.
  • Undeliverable Packages: If a package is returned to us as “undeliverable” due to an incorrect address or failed delivery attempts, the customer will be charged for re-shipping.

7. DAMAGES AND LOST PACKAGES

DOONEY & BOURKE MEXICANA S DE RL DE CV is not liable for any products damaged or lost during shipping. However, we value our customers and will assist in the claims process:

  • Damaged Goods: If you received your order damaged, please save all packaging materials and damaged goods, then contact the shipment carrier to file a claim. Please also notify us at mistywhisper@dooneybourkeshop.com with photos of the damage so we can support your claim.
  • Lost Packages: If your tracking information states “Delivered” but you have not received your package, please check with neighbors and your local post office before contacting us.

8. INCORRECT ITEMS

If we have sent you the wrong item, please contact us within 48 hours of delivery at mistywhisper@dooneybourkeshop.com. We will arrange for the return of the incorrect item and the shipment of the correct one at no additional cost to you.

9. FORCE MAJEURE

We shall not be held responsible for any delay or failure to deliver products within estimated timeframes if the delay or failure is caused by events outside our reasonable control, including but not limited to acts of God, war, strikes, labor disputes, transport failures, or government interventions.

10. CONTACT INFORMATION

For more information about our shipping practices, or if you have questions about your specific order, please contact us via the following channels:

  • Company Name: DOONEY & BOURKE MEXICANA S DE RL DE CV
  • Address: Santa Lucia 101, 37490 León de los Aldama, Gto., Mexico
  • Email: mistywhisper@dooneybourkeshop.com
  • Phone: +52 477 4497313
  • Official Website: www.dooneybourkeshop.com